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Service Support Officer - Cork

Irish Wheelchair Association , Blackheath Dive, Clontarf, Dublin

Employer Irish Wheelchair Association
Job Title Service Support Officer - Cork

Specified purpose, part time (20 hours) contract

Overall Purpose of Job

To provide day to day support to the ROC Service Co-ordinator in the development, operation and expansion of person centred services in Cork, in line with the IWA standards for Resource and Outreach Services.  The person will work with the Service Co-ordinator and staff to achieve service goals as well as actively delivering of a range of capacity building/social and independent living skills programmes. The person will also support and assist with fundraising activities.


For success in the above post there are a number of key relationships which must be fostered and developed.  Within IWA those will be association staff, in particular the Service Co-ordinator and those involved in the provision of the services, as well as direct contact with IWA members and service users. Externally it will involve liaison with the staff of the relevant voluntary and statutory organisations in the area.

Main Duties and Responsibilities

  • To support the implementation of the Associations standards for Resource and Outreach Services as directed by the Service Co-ordinator

  • To develop, implement and support the evaluation of a range of capacity building programmes and mainstream training programmes which respond to service user requirements.

  • To identify and develop opportunities in partnership with service users enabling them to increase their social participation and lead full, active and independent lives in their own communities

  • To support the Service Co-ordinator in ongoing monitoring and evaluation of the operation of the services

  • To accompany and support service users on annual holidays, outings, social and day trips as required by Service Co-ordinator and provide personal care for service users while in attendance at services

  • To maintain working rota’s and carry out day-to-day administrative duties associated with IWA Services, ensuring accurate live database records are kept in relation to projects, programmes and services provided and identify new opportunities for service development

  • To mentor and support IWA staff to ensure the services meet the standards of the Association

  • To develop and support the volunteer programme within the service

  • To actively ensure that standards and practices regarding health and safety are fully adhered to in all areas of the resource and outreach service

  • To focus on the inclusion of people with disability within their wider community and develop links within the community to support this

  • To avail of opportunities to heighten the profile of IWA in the local community in order to promote a positive attitude towards disability within the community

  • To perform such other duties as may be assigned from time to time by the Service Co-ordinator


Training, Experience and Qualifications


  • Qualification at Level 6 or higher such as QQI Supervisory Management Skills;  BA in Social Care or equivalent (Occupational Therapist / Community Work / General Management) is essential

  • At least 1 year of previous experience in the areas of training or facilitation is required

Knowledge and Skills

  • The ability to make operational decisions and possess good problem solving skills is essential

  • Excellent computer and administration skills (Microsoft Office & Database Management) are essential

  • An awareness and understanding of the needs of people with physical and sensory disabilities or a marginalized group is desirable

  • Experience of working with people with disabilities is desirable

  • Leadership experience is desirable

  • Experience of Quality systems and maintenance of same an advantage

  • A full driving license


  • The ability to work as part of a team and on own initiative

  • Person centred approach

  • An ability to build strong relationships at all levels

  • Strong customer service focus

  • Be of good character

Remuneration & Benefits

  • Salary between €13,206 and €21,995 DOE (pro-rated salary)

  • Excellent working conditions

  • Training & development opportunities

  • 25 days annual leave pro rata

  • Employee Assistance Programme

  • To apply please submit a copy of your CV and Cover letter to
    Location Cork
    Date Added 290 days ago
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