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ALS Support Officer - Cork

Irish Wheelchair Association , Blackheath Dive, Clontarf, Dublin

Employer Irish Wheelchair Association
Job Title ALS Support Officer - Cork

Overall Purpose of Job

To support the Assisted Living Service ensuring that the service users receive a person centered service. The person will assist and support the Coordinators with managing and monitoring the daily operation and expansion of the assisted living service packages, as well as managing Personal Assistants to provide high quality services to service users. The person will also support service administration where required.


For success in the above post there are a number of key relationships which must be fostered and developed.  Within IWA those will be association staff, in particular the Coordinators of the services, and those involved in the provision of the services, as well as direct contact with IWA Assisted Living Services team members and service users. Externally it will involve liaison with the staff of the relevant voluntary and statutory organisations providing Assisted Living Services in the area and relevant HSE personnel and IWA staff management.     

Main Duties and Responsibilities

  • To support the implementation of person centered processes within the service.

  • Where required, to assess new referrals and appropriately allocate a service to meet the identified needs.

  • To match service user requirements with existing personal assistant staff under the supervision of the ALS service co-ordinator.

  • To manage and support all aspects of recruitment and provide induction training for Personal Assistants and organize training or source/provide additional training as required.

  • To support the monitoring and evaluating of the services on an ongoing basis.

  • To support the medication management processes in services.

  • To ensure that issues in relation to Health and Safety of staff and service users are accessed and promptly addressed in an appropriate manner.

  • To maintain working rosters and source relief within the service.

  • The ALS Support Worker will also support PA support group and team meetings and follow up as required.

  • The ALS Support Worker will also support the co-ordinator with PA's issues regarding their normal management issues such as annual leave, HR issues, expense claims etc.

  • To carry out day-to-day administrative duties associated with Assisted Living Services, using the CRM system to ensure accurate records are maintained.

  • Support all elements in relation to compiling and inputting information for the monthly ALS payroll.

  • To liaise with and refer to other community services to ensure the provision of a total service to meet the service user’s requirements.

  • To manage the operation of the service in line with IWA policy and procedures and accepted best practice ensuring that a high quality service is provided at all times.

  • To partake in all ALS development as required.

  • To be flexible and responsive to the needs of the service user and identify potential development issues within the service.

  • To carry out any other related duties as requested.


Training, Experience and Qualifications


  • Qualification at Level 6 or higher such as QQI Supervisory Management Skills, BA in Social Care or other suitable professional qualification in any of the following disciplines: Business Management, Occupational Therapist, Nursing, Community Work, General Management, or similar, is essential

  • At least 1 year of previous experience in the areas of training or facilitation is required

Knowledge and Skills

  • The ability to make operational decisions and possess good problem solving skills is essential

  • Excellent computer and administration skills (Microsoft Office & Database Management) are essential

  • An awareness and understanding of the needs of people with physical and sensory disabilities or a marginalized group is desirable

  • Experience of working with people with disabilities is desirable

  • Leadership experience is desirable

  • Experience of Quality systems and maintenance of same an advantage

  • A full driving license and car owner


  • The ability to work as part of a team and on own initiative

  • Person centred approach

  • An ability to build strong relationships at all levels

  • Strong customer service focus

  • Be of good character

Remuneration & Benefits

  • Salary between €25,752 and €42,891 (DOE)

  • Paid expenses and mileage

  • Excellent working conditions

  • Training & development opportunities

  • 25 days annual leave pro rata

  • Bike to work scheme

  • Access to Defined Contribution Pension scheme and group VHI & HSF Health Cash Plans

  • Employee Assistance Programme

Location Cork
Date Added 290 days ago
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