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ALS Administrator- Kilkenny

Irish Wheelchair Association , Blackheath Dive, Clontarf, Dublin

Employer Irish Wheelchair Association
Job Title ALS Administrator- Kilkenny

1 year fixed term contract, 19.5 hours

Overall Purpose of Job

This post will be based in Assisted Living Services, which provides Personal Assistant Services to people with a physical or sensory disability. The administrator will work as a member of a team to ensure the efficient and smooth delivery of services undertaken in the service. 

Main Duties and Responsibilities

  • Provide general administrative support to IWA‘s Assisted Living, Enhanced Home Care and IWA at Home Services.

  • Receive visitors to the ALS office and manage incoming telephone queries from Service Users and staff etc. Develop and implement rosters and support or relief systems for the service.

  • Assist with the payroll process and dealing with pay related queries.

  • Maintain data systems/ database/ reports of the service. Updating and utilization of CRM and other ALS systems.

  • Support Co-coordinators in the recruitment, induction, supervision and monitoring of Personal Assistants.

  • Organize and support the preparation for induction, training, PA support meetings and appraisals for Personal Assistants and maintain relevant records.

  • Schedule  service review and evaluation meetings

  • Support the coordinator to implement Quality Systems and Health and Safety within the Assisted Living Service.

  • Support the development of the Assisted Living Service in the area.

  • Support Fundraising activities in the area.

  • Any other functions as deemed necessary to ensure the smooth running of the ALS service


Training, Experience and Qualifications


  • At least 1 year experience in a busy administration role, diary management and customer services is required

  • High proficiency in generic IT applications, i.e. Microsoft Office, is required. IT Database Management would be a distinctive advantage

  • QQI Level 5 (or higher) in Office Management or related course highly desirable

Knowledge and Skills

  • Excellent telephone manner, interpersonal and communication skills

  • Experience of working with people with disabilities desirable

  • Strong administrative skills

  • The ability to support operational decisions and possess good problem solving skills

  • Strong attention to detail


  • The ability to work under own initiative and as part of a team

  • Person centred approach

  • An ability to build strong relationships at all levels

  • Strong customer service focus

  • Be of good character

  • Flexible approach to work

  • High level of confidentiality

Remuneration & Benefits

  • Salary between €10,946 and €18,671 DOE (pro-rated)

  • Excellent working conditions

  • Training & development opportunities

  • 25 days annual leave (pro-rated)

  • Bike to Work scheme

  • Access to Defined Contribution Pension scheme and group VHI & HSF Health Cash Plans

  • Employee Assistance Programme


    This job description is a guide to the general range of duties and is not intended to be either restrictive or definitive and may be subject to periodic review.


Location Kilkenny
Date Added 128 days ago
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